It is very tough or impossible to reach out to someone live at Amazon Relay other than automated email autoresponders.Īmazon Relay needs to improve its trucking carrier selection, set up, performance monitoring and evaluation systems Īmazon Relay should stop to arbitrarily ban trucking carrier companies from its platform for minor shortcomings and delays in the process and allow more carrier friendly dispute resolution system and processes Īmazon Relay should make it easier for the carrier companies to communicate with the Amazon Relay reps over the phone, not just automated email responders.Being removed from Amazon Relay access, legitimate trucking companies have nowhere to turn other than illegal shell companies and resellers if they want to haul Amazon loads, especially in the current freight markets When Amazon Relay suspends accounts of the trucking companies it is usually a legitimate trucking companies whose accounts will get suspended and removed, but not the shell companies who keep reselling the Amazon Relay loads.It is highly possible that, some Amazon Relay / Chime brokers are also engaged in this corrupt process and share profits with those reselling the Amazon Relay loads on behalf of shell companies. The markup of those illegal double brokers reselling Amazon Relay loads are outrageous. As a result, the Amazon Relay market has been seeing last few years a real upsurge in the number of shell companies which are created only with the purpose of getting access to Amazon Relay, bid on loads in the Amazon system and then illegally re-selling these loads in the secondary illegal market to other legitimate trucking companies.As a result, legitimate trucking companies are forced to either create and utilize number of sub companies to be able to keep working with Amazon Relay or stopping working with Amazon Relay all together, decreasing the capacity and driving the prices for everyone ultimately Many legitimate and established trucking companies are getting their Amazon Relay accounts suspended or removed all together by an arbitrary decision from Amazon Relay team for minor shortcomings and delays in the process.I represent a trucking company in this relationship and would like to highlight the following bad practices rampant in today's Amazon Relay practice in trucking industry which is overall hurting everyone, Amazon itself as a company, honest and legit trucking companies, truck drivers and the general public:
Amazon offers local and relay delivery opportunities for trucking companies, owner operators, and individuals to deliver Amazon box truck or semi-trailer loads through its Amazon Relay program.
This is an attempt of a whistleblowing or drawing attention from top management responsible for Amazon Relay operations.
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